1. Definitions

*Personal Information* means any information that identifies or can reasonably be linked to an individual, such as name, phone number, email address, delivery address, location data, or other information collected through use of the Platform.

2. Information We Collect

We collect only the information necessary to operate, improve, and secure the Platform.

a. Information You Provide

Depending on how you use Brom (Consumer, Rider, or Vendor), we may collect:

• Full name
• Phone number
• Email address
• Delivery or business address
• Profile photo (optional)
• Order details and communications
• Bank account details (for riders and vendors)
• Verification Information & documents (for riders and vendors)

b. Automatically Collected Information

When you use Brom, we may collect:

• Device and browser information
• App usage and interaction data
• Location data (For delivery & tracking purposes)
• Log data (IP address, time, app interactions)
• Approximate or precise location data (where enabled, for delivery, routing, and fraud prevention)

c. Information from Third Parties

We may receive limited information from payment processors, identity verification providers, or service partners strictly to complete transactions, verify accounts, or operate the Platform.

3. How We Use Your Information

We use your information to:

• Create and manage user accounts
• Process orders, deliveries, and payments
• Verify users, riders, and vendors
• Provide customer support and respond to inquiries
• Communicate service updates, security notices, and important information
• Improve performance, features, and user experience
• Detect, prevent, and investigate fraud or misuse

We do not sell your Personal Information.

4 Location Data

Location data is used only where necessary and permitted:

• To enable delivery and rider navigation
• To show nearby vendors and estimate delivery times
• To improve safety, logistics, and fraud prevention

You can control location permissions through your device settings. Some features may not function properly if location access is disabled.

5. Sharing of Information

We share Personal Information only as required to deliver our Services, including with:

• *Vendors* (to prepare and fulfill your order)
• *Riders* (to complete deliveries)
• *Payment processors* (to securely process transactions)
• *Service providers* (hosting, analytics, customer support, verification)

All partners are required to handle information securely and only for authorized purposes.

6. Data Security

We implement reasonable technical and organizational measures to protect Personal Information, including:

• Secure servers and access controls
• Encrypted transactions where applicable
• Restricted access to sensitive data

Despite our efforts, no system is completely secure. We cannot guarantee absolute security, but we continuously work to protect your data.

7. Data Retention

We retain Personal Information only for as long as necessary to:

• Provide and maintain the Services
• Meet legal and regulatory obligations
• Resolve disputes and enforce agreements

You may request account deletion at any time, subject to legal retention requirements.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access your Personal Information
• Correct or update inaccurate information
• Request deletion of your account or data
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at support@brom.ng.

9. Third-Party Services

The Platform may contain links to third‑party services (such as payment providers). We are not responsible for their privacy practices and encourage you to review their policies separately.

10. Children's Privacy

Brom is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date and notify users where required. Continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: support@brom.ng